Philly Truce
Philly Truce
Philly Truce
Unlocking the collective power of youth to shape their environment.
In Philadelphia, PHILLY TRUCE (Now SAFE PATH) empowers communities to overcome safety and well-being challenges through a multi-pronged approach: vigilant patrols, supportive mentorship, innovative social media engagement, empowering youth social-emotional skills, and skill-building opportunities for those most vulnerable to gun violence
Year
2023
Role
UX Designer
Timeframe
8-weeks
Overview
Overview
Overview
Witnessing the struggles Philly students face, we designed a digital bridge to safety. Our anonymous reporting tool empowers them to confidentially share local conflicts with Safe Path Monitors across 21 schools. Replacing cumbersome paper reports, this platform equips students to be partners in building safer communities, and allows monitors to proactively respond to emerging issues.
Philly Truce Founders
Mazzie Chaser, CEO , Executive Director
Steven Pickens, President, Dir. Strategic Partnerships
Witnessing the struggles Philly students face, we designed a digital bridge to safety. Our anonymous reporting tool empowers them to confidentially share local conflicts with Safe Path Monitors across 21 schools. Replacing cumbersome paper reports, this platform equips students to be partners in building safer communities, and allows monitors to proactively respond to emerging issues.
Philly Truce Founders
Mazzie Chaser, CEO , Executive Director
Steven Pickens, President, Dir. Strategic Partnerships
Witnessing the struggles Philly students face, we designed a digital bridge to safety. Our anonymous reporting tool empowers them to confidentially share local conflicts with Safe Path Monitors across 21 schools. Replacing cumbersome paper reports, this platform equips students to be partners in building safer communities, and allows monitors to proactively respond to emerging issues.
Philly Truce Founders
Mazzie Chaser, CEO , Executive Director
Steven Pickens, President, Dir. Strategic Partnerships
Challenges
Challenges
Challenges
What makes a tech tool engaging for middle schoolers while remaining accessible across generations?
Instead of "breaking the snitch mentality," how can we shift the narrative towards responsibility and collective action for safety?
Instead of just replacing paper, how can the app enhance the way Monitors collect and respond to incident reports?
What makes a tech tool engaging for middle schoolers while remaining accessible across generations?
Instead of "breaking the snitch mentality," how can we shift the narrative towards responsibility and collective action for safety?
Instead of just replacing paper, how can the app enhance the way Monitors collect and respond to incident reports?
What makes a tech tool engaging for middle schoolers while remaining accessible across generations?
Instead of "breaking the snitch mentality," how can we shift the narrative towards responsibility and collective action for safety?
Instead of just replacing paper, how can the app enhance the way Monitors collect and respond to incident reports?
Research
Research
Research
UNDERSTANDING INFORMATION PRESENTED BY RESEARCH
Before building anything, our design team partnered with UX research to gather vital insights. Our focus: understand student pain points and desired features for the Philly Truce app's incident reporting system.
Key Research Inputs:
Paperless Progress: We delved into the current pen-and-paper reporting process, identifying areas for improvement and streamlining for students.
Optimal MVP for Young Users: Research helped define the Minimum Viable Product (MVP) features that would deliver an engaging and effective experience for our 11-15 year old target audience.
Philly's Voice: Through a "Philly's Opinion" survey analysis, we uncovered recurring themes reflecting community concerns, attitudes, and viewpoints on gun violence. These themes included:
Prevalent Individual & Community Trauma
Distrust in the System & Trust Found in the Community
Proximity to Violence & Gun Violence as the Greatest Stressor
Competitive Analysis
Armed with user and community insights, we analyzed existing products to understand strengths and weaknesses, particularly focusing on dashboards for Phase 1. You can find the full competitive analysis from UX research here.
Full Competitive Analysis by UX Research Team Here
Collaborative Decision-Making:
Together with Philly Truce founders, UX research, and product strategy, we formulated Phase 1 feature recommendations for two key user groups:
Students:
Anonymous by Default: Reporting tips will be anonymous, with an option to include contact information if desired.
Empathic & Clear Communication: Text message flows will utilize straightforward, easy-to-understand language with empathy and Philly-area dialect.
Safe Path Monitors & Administrators:
User-Friendly Dashboard: A dashboard for quick incident identification and management.
Comprehensive Incident Management: Track progress, categorize incidents, assign staff, draft notifications, access data reports, and much more.
Proximity Alert System: Notifications to relevant school personnel nearby upon incident reports.
PARTICIPATING IN A USER PERSONA WORKSHOP
Cross-collaboration with other departments was crucial. Attending other team meetings helped ensure everyone stayed connected and aligned throughout Phase 1. Additionally, our team participated in a user persona workshop based on UX research's 1:1 interview findings. This further solidified our user-centric approach and ensured design decisions were grounded in real user needs.
Some example personas generated after the UX Research workshop:
*Personas generated by UX Research Team
UNDERSTANDING INFORMATION PRESENTED BY RESEARCH
Before building anything, our design team partnered with UX research to gather vital insights. Our focus: understand student pain points and desired features for the Philly Truce app's incident reporting system.
Key Research Inputs:
Paperless Progress: We delved into the current pen-and-paper reporting process, identifying areas for improvement and streamlining for students.
Optimal MVP for Young Users: Research helped define the Minimum Viable Product (MVP) features that would deliver an engaging and effective experience for our 11-15 year old target audience.
Philly's Voice: Through a "Philly's Opinion" survey analysis, we uncovered recurring themes reflecting community concerns, attitudes, and viewpoints on gun violence. These themes included:
Prevalent Individual & Community Trauma
Distrust in the System & Trust Found in the Community
Proximity to Violence & Gun Violence as the Greatest Stressor
Competitive Analysis
Armed with user and community insights, we analyzed existing products to understand strengths and weaknesses, particularly focusing on dashboards for Phase 1. You can find the full competitive analysis from UX research here.
Full Competitive Analysis by UX Research Team Here
Collaborative Decision-Making:
Together with Philly Truce founders, UX research, and product strategy, we formulated Phase 1 feature recommendations for two key user groups:
Students:
Anonymous by Default: Reporting tips will be anonymous, with an option to include contact information if desired.
Empathic & Clear Communication: Text message flows will utilize straightforward, easy-to-understand language with empathy and Philly-area dialect.
Safe Path Monitors & Administrators:
User-Friendly Dashboard: A dashboard for quick incident identification and management.
Comprehensive Incident Management: Track progress, categorize incidents, assign staff, draft notifications, access data reports, and much more.
Proximity Alert System: Notifications to relevant school personnel nearby upon incident reports.
PARTICIPATING IN A USER PERSONA WORKSHOP
Cross-collaboration with other departments was crucial. Attending other team meetings helped ensure everyone stayed connected and aligned throughout Phase 1. Additionally, our team participated in a user persona workshop based on UX research's 1:1 interview findings. This further solidified our user-centric approach and ensured design decisions were grounded in real user needs.
Some example personas generated after the UX Research workshop:
*Personas generated by UX Research Team
UNDERSTANDING INFORMATION PRESENTED BY RESEARCH
Before building anything, our design team partnered with UX research to gather vital insights. Our focus: understand student pain points and desired features for the Philly Truce app's incident reporting system.
Key Research Inputs:
Paperless Progress: We delved into the current pen-and-paper reporting process, identifying areas for improvement and streamlining for students.
Optimal MVP for Young Users: Research helped define the Minimum Viable Product (MVP) features that would deliver an engaging and effective experience for our 11-15 year old target audience.
Philly's Voice: Through a "Philly's Opinion" survey analysis, we uncovered recurring themes reflecting community concerns, attitudes, and viewpoints on gun violence. These themes included:
Prevalent Individual & Community Trauma
Distrust in the System & Trust Found in the Community
Proximity to Violence & Gun Violence as the Greatest Stressor
Competitive Analysis
Armed with user and community insights, we analyzed existing products to understand strengths and weaknesses, particularly focusing on dashboards for Phase 1. You can find the full competitive analysis from UX research here.
Full Competitive Analysis by UX Research Team Here
Collaborative Decision-Making:
Together with Philly Truce founders, UX research, and product strategy, we formulated Phase 1 feature recommendations for two key user groups:
Students:
Anonymous by Default: Reporting tips will be anonymous, with an option to include contact information if desired.
Empathic & Clear Communication: Text message flows will utilize straightforward, easy-to-understand language with empathy and Philly-area dialect.
Safe Path Monitors & Administrators:
User-Friendly Dashboard: A dashboard for quick incident identification and management.
Comprehensive Incident Management: Track progress, categorize incidents, assign staff, draft notifications, access data reports, and much more.
Proximity Alert System: Notifications to relevant school personnel nearby upon incident reports.
PARTICIPATING IN A USER PERSONA WORKSHOP
Cross-collaboration with other departments was crucial. Attending other team meetings helped ensure everyone stayed connected and aligned throughout Phase 1. Additionally, our team participated in a user persona workshop based on UX research's 1:1 interview findings. This further solidified our user-centric approach and ensured design decisions were grounded in real user needs.
Some example personas generated after the UX Research workshop:
*Personas generated by UX Research Team
Site Map
Site Map
Site Map
BUILDING A SITEMAP
Building on the invaluable contributions of UX Research and Product Strategy, my colleagues and I collaboratively crafted a comprehensive sitemap for the Safe Path Monitor dashboard. This visual reference proved instrumental in shaping user flows and wireframes, fostering a user-centric design process.
USER FLOWS
Recognizing the pressure of tight deadlines and unexpected research delays, our team adopted flexible approaches to user flow exploration. Some jumped straight into wireframing, while others opted for the initial clarity of task flow diagrams. Regardless, there was ongoing support on both general and detailed flow design. The subsequent clock in flow reflects this collaborative process.
BUILDING A SITEMAP
Building on the invaluable contributions of UX Research and Product Strategy, my colleagues and I collaboratively crafted a comprehensive sitemap for the Safe Path Monitor dashboard. This visual reference proved instrumental in shaping user flows and wireframes, fostering a user-centric design process.
USER FLOWS
Recognizing the pressure of tight deadlines and unexpected research delays, our team adopted flexible approaches to user flow exploration. Some jumped straight into wireframing, while others opted for the initial clarity of task flow diagrams. Regardless, there was ongoing support on both general and detailed flow design. The subsequent clock in flow reflects this collaborative process.
BUILDING A SITEMAP
Building on the invaluable contributions of UX Research and Product Strategy, my colleagues and I collaboratively crafted a comprehensive sitemap for the Safe Path Monitor dashboard. This visual reference proved instrumental in shaping user flows and wireframes, fostering a user-centric design process.
USER FLOWS
Recognizing the pressure of tight deadlines and unexpected research delays, our team adopted flexible approaches to user flow exploration. Some jumped straight into wireframing, while others opted for the initial clarity of task flow diagrams. Regardless, there was ongoing support on both general and detailed flow design. The subsequent clock in flow reflects this collaborative process.
Solution
Solution
Solution
Building a safer school community, one student voice at a time. This anonymous platform provides students with a safe space to share concerns, allowing Safe Path monitors to swiftly address conflicts and prevent escalation before they impact others.
*Safe Path monitors form an integral part of Philadelphia's Safe Path Initiative, aimed at mitigating gun violence in the city. These dedicated individuals are stationed around schools during the commencement and conclusion of the school day. Their role encompasses supporting students, providing mentorship, de-escalating conflicts, and undertaking various other supportive measures.
*We followed an agile approach to our design work utilizing Notion, Slack, and Figjam to collaborate and meet weekly with Product Strategy, Developers, UX Research, UX Writing, and Founders.
Building a safer school community, one student voice at a time. This anonymous platform provides students with a safe space to share concerns, allowing Safe Path monitors to swiftly address conflicts and prevent escalation before they impact others.
*Safe Path monitors form an integral part of Philadelphia's Safe Path Initiative, aimed at mitigating gun violence in the city. These dedicated individuals are stationed around schools during the commencement and conclusion of the school day. Their role encompasses supporting students, providing mentorship, de-escalating conflicts, and undertaking various other supportive measures.
*We followed an agile approach to our design work utilizing Notion, Slack, and Figjam to collaborate and meet weekly with Product Strategy, Developers, UX Research, UX Writing, and Founders.
Building a safer school community, one student voice at a time. This anonymous platform provides students with a safe space to share concerns, allowing Safe Path monitors to swiftly address conflicts and prevent escalation before they impact others.
*Safe Path monitors form an integral part of Philadelphia's Safe Path Initiative, aimed at mitigating gun violence in the city. These dedicated individuals are stationed around schools during the commencement and conclusion of the school day. Their role encompasses supporting students, providing mentorship, de-escalating conflicts, and undertaking various other supportive measures.
*We followed an agile approach to our design work utilizing Notion, Slack, and Figjam to collaborate and meet weekly with Product Strategy, Developers, UX Research, UX Writing, and Founders.
Wireframes & Prototype
Wireframes & Prototype
Wireframes & Prototype
ALL TEAM LOW-MID FIDELITY WIREFRAMES
Facing tight deadlines, our remote team across time zones tackled initial wireframes aligned with user needs from Product Strategy. We leveraged Figma and Slack for efficient collaboration, first using a low-fi kit for ideas then transitioning to Material MUI to streamline design and development. While ownership empowered individual creativity, collective refinement ensured design coherence. I led the clock-In screen design and analytics screen designs. Below, explore some early ideas!
LOG IN
Signing Up/In
Streamlined Login: Your district-provided email doubles as your Philly Truce login, making access easy and convenient.
Stay Updated: Choose to receive essential notifications right to your inbox!
Creating Accounts/Staying Signed In
Seamless Onboarding: Say goodbye to account creation – your district login grants you immediate access to Philly Truce.
Prioritizing Privacy: Your security is our top priority. Currently, staying signed in isn't an option, but we're exploring privacy-focused solutions like PIN generation for future updates.
Two-Factor Authentication
Double the Security: Rest assured, every message exchange is safeguarded by an extra layer of protection – two-factor authentication!
Peace of Mind: Students and Safe Path Monitors can feel fully confident in the platform's robust security and anonymous communication.
SCHOOL ADMINISTRATOR DASHBOARD
School Administrator Dashboard Key Features
Stay informed: Be the first to know about incidents happening within your school with real-time updates on volume and resolution times.
Improve response times: Track and analyze average response times to identify areas for improvement and streamline your intervention process.
Focus on your school: Get a targeted view of your school's activity to effectively allocate resources and address local challenges.
SAFE PATH MONITOR DASHBOARD
Key differences between Safe Path Monitor Dashboard and Administrator Dashboard
Empowered response: Monitors focus on their assigned school, ensuring personalized attention and swift action.
Individual accountability: Monitors track their own resolution times, encouraging efficient incident handling.
Positive reinforcement: Motivational messages celebrate Monitor performance, fostering a culture of continuous improvement.
i.e “ You’re performing 20% faster than the school average! Keep up the good work!”
CREATING A NEW REPORT (SPM)
Key features for creating a new report digitally
Refined incident reporting: Empower Safe Path Monitors to quickly initiate new reports through a prominent Call to Action button.
Paperless transition: Maintain data entry familiarity by replicating the format of existing paper reports, minimizing user learning curves.
Rapid response: Instantly activate emergency protocols with a dedicated SOS button during critical situations.
Enhanced accuracy: Dedicated text fields allow for detailed reporting while dropdown menus expedite data entry where appropriate.
Minimize errors: Eliminate duplicate entries and typos with a pre-submission review and edit feature.
NOTIFICATIONS
Design Decisions for Notifications
Minimal Steps, Maximum Efficiency: By integrating notifications seamlessly into the app's primary interface, we're eliminating unnecessary steps and promoting a more intuitive user experience. This allows users to focus on the tasks at hand without disruptive context switching.
Enhancing Navigation: Strategic badge placement within the bottom navigation bar ensures visibility and effortless access to new content.
MESSAGING WITH STUDENTS
Key Features of Messaging Between Students and SPMs
Enhanced Triage: SPMs have the flexibility to claim reports that resonate with their expertise or leave them for others based on workload or specific needs.
Anonymous Advocacy: Students can confidently voice concerns knowing their identity is anonymized through a randomly assigned report number.
Enhanced Response Times: Prompt notification of new messages keeps SPMs on top of ongoing conversations, promoting swift assistance and efficient case management
HIGH-FIDELITY PROTOTYPES
ALL TEAM LOW-MID FIDELITY WIREFRAMES
Facing tight deadlines, our remote team across time zones tackled initial wireframes aligned with user needs from Product Strategy. We leveraged Figma and Slack for efficient collaboration, first using a low-fi kit for ideas then transitioning to Material MUI to streamline design and development. While ownership empowered individual creativity, collective refinement ensured design coherence. I led the clock-In screen design and analytics screen designs. Below, explore some early ideas!
LOG IN
Signing Up/In
Streamlined Login: Your district-provided email doubles as your Philly Truce login, making access easy and convenient.
Stay Updated: Choose to receive essential notifications right to your inbox!
Creating Accounts/Staying Signed In
Seamless Onboarding: Say goodbye to account creation – your district login grants you immediate access to Philly Truce.
Prioritizing Privacy: Your security is our top priority. Currently, staying signed in isn't an option, but we're exploring privacy-focused solutions like PIN generation for future updates.
Two-Factor Authentication
Double the Security: Rest assured, every message exchange is safeguarded by an extra layer of protection – two-factor authentication!
Peace of Mind: Students and Safe Path Monitors can feel fully confident in the platform's robust security and anonymous communication.
SCHOOL ADMINISTRATOR DASHBOARD
School Administrator Dashboard Key Features
Stay informed: Be the first to know about incidents happening within your school with real-time updates on volume and resolution times.
Improve response times: Track and analyze average response times to identify areas for improvement and streamline your intervention process.
Focus on your school: Get a targeted view of your school's activity to effectively allocate resources and address local challenges.
SAFE PATH MONITOR DASHBOARD
Key differences between Safe Path Monitor Dashboard and Administrator Dashboard
Empowered response: Monitors focus on their assigned school, ensuring personalized attention and swift action.
Individual accountability: Monitors track their own resolution times, encouraging efficient incident handling.
Positive reinforcement: Motivational messages celebrate Monitor performance, fostering a culture of continuous improvement.
i.e “ You’re performing 20% faster than the school average! Keep up the good work!”
CREATING A NEW REPORT (SPM)
Key features for creating a new report digitally
Refined incident reporting: Empower Safe Path Monitors to quickly initiate new reports through a prominent Call to Action button.
Paperless transition: Maintain data entry familiarity by replicating the format of existing paper reports, minimizing user learning curves.
Rapid response: Instantly activate emergency protocols with a dedicated SOS button during critical situations.
Enhanced accuracy: Dedicated text fields allow for detailed reporting while dropdown menus expedite data entry where appropriate.
Minimize errors: Eliminate duplicate entries and typos with a pre-submission review and edit feature.
NOTIFICATIONS
Design Decisions for Notifications
Minimal Steps, Maximum Efficiency: By integrating notifications seamlessly into the app's primary interface, we're eliminating unnecessary steps and promoting a more intuitive user experience. This allows users to focus on the tasks at hand without disruptive context switching.
Enhancing Navigation: Strategic badge placement within the bottom navigation bar ensures visibility and effortless access to new content.
MESSAGING WITH STUDENTS
Key Features of Messaging Between Students and SPMs
Enhanced Triage: SPMs have the flexibility to claim reports that resonate with their expertise or leave them for others based on workload or specific needs.
Anonymous Advocacy: Students can confidently voice concerns knowing their identity is anonymized through a randomly assigned report number.
Enhanced Response Times: Prompt notification of new messages keeps SPMs on top of ongoing conversations, promoting swift assistance and efficient case management
HIGH-FIDELITY PROTOTYPES
ALL TEAM LOW-MID FIDELITY WIREFRAMES
Facing tight deadlines, our remote team across time zones tackled initial wireframes aligned with user needs from Product Strategy. We leveraged Figma and Slack for efficient collaboration, first using a low-fi kit for ideas then transitioning to Material MUI to streamline design and development. While ownership empowered individual creativity, collective refinement ensured design coherence. I led the clock-In screen design and analytics screen designs. Below, explore some early ideas!
LOG IN
Signing Up/In
Streamlined Login: Your district-provided email doubles as your Philly Truce login, making access easy and convenient.
Stay Updated: Choose to receive essential notifications right to your inbox!
Creating Accounts/Staying Signed In
Seamless Onboarding: Say goodbye to account creation – your district login grants you immediate access to Philly Truce.
Prioritizing Privacy: Your security is our top priority. Currently, staying signed in isn't an option, but we're exploring privacy-focused solutions like PIN generation for future updates.
Two-Factor Authentication
Double the Security: Rest assured, every message exchange is safeguarded by an extra layer of protection – two-factor authentication!
Peace of Mind: Students and Safe Path Monitors can feel fully confident in the platform's robust security and anonymous communication.
SCHOOL ADMINISTRATOR DASHBOARD
School Administrator Dashboard Key Features
Stay informed: Be the first to know about incidents happening within your school with real-time updates on volume and resolution times.
Improve response times: Track and analyze average response times to identify areas for improvement and streamline your intervention process.
Focus on your school: Get a targeted view of your school's activity to effectively allocate resources and address local challenges.
SAFE PATH MONITOR DASHBOARD
Key differences between Safe Path Monitor Dashboard and Administrator Dashboard
Empowered response: Monitors focus on their assigned school, ensuring personalized attention and swift action.
Individual accountability: Monitors track their own resolution times, encouraging efficient incident handling.
Positive reinforcement: Motivational messages celebrate Monitor performance, fostering a culture of continuous improvement.
i.e “ You’re performing 20% faster than the school average! Keep up the good work!”
CREATING A NEW REPORT (SPM)
Key features for creating a new report digitally
Refined incident reporting: Empower Safe Path Monitors to quickly initiate new reports through a prominent Call to Action button.
Paperless transition: Maintain data entry familiarity by replicating the format of existing paper reports, minimizing user learning curves.
Rapid response: Instantly activate emergency protocols with a dedicated SOS button during critical situations.
Enhanced accuracy: Dedicated text fields allow for detailed reporting while dropdown menus expedite data entry where appropriate.
Minimize errors: Eliminate duplicate entries and typos with a pre-submission review and edit feature.
NOTIFICATIONS
Design Decisions for Notifications
Minimal Steps, Maximum Efficiency: By integrating notifications seamlessly into the app's primary interface, we're eliminating unnecessary steps and promoting a more intuitive user experience. This allows users to focus on the tasks at hand without disruptive context switching.
Enhancing Navigation: Strategic badge placement within the bottom navigation bar ensures visibility and effortless access to new content.
MESSAGING WITH STUDENTS
Key Features of Messaging Between Students and SPMs
Enhanced Triage: SPMs have the flexibility to claim reports that resonate with their expertise or leave them for others based on workload or specific needs.
Anonymous Advocacy: Students can confidently voice concerns knowing their identity is anonymized through a randomly assigned report number.
Enhanced Response Times: Prompt notification of new messages keeps SPMs on top of ongoing conversations, promoting swift assistance and efficient case management
HIGH-FIDELITY PROTOTYPES
Reflection & Next Steps
Reflection & Next Steps
Reflection & Next Steps
Lessons Learned and Phase 2 Goals:
Bridging the Gaps: While no design process is flawless, I discovered the power of proactive communication in bridging departmental gaps. Clear dialogue helped smooth misunderstandings and kept everyone aligned.
Embrace Collaboration: The design process thrives on collaboration. Working with UX writers and Product Strategists sometimes led to different perspectives on design decisions. I learned to advocate for my ideas while also embracing collaborative feedback and knowing when to adapt.
Testing is Key: This project emphasized the importance of prioritizing functionality in Phase 1 before adding flourishes. Sticking to our deliverables ensured we reached the testing stage quickly, where user feedback truly shaped the platform.
Onward to Phase 2:
Usability Testing: We'll address user path and navigation uncertainties through focused testing, further refining the experience.
Design System: Implementing a design system will establish consistency and efficiency for future development.
Student Engagement: To keep students active, we'll introduce a second SMS flow, potentially including daily trivia questions, fostering interaction and sustained use.
Lessons Learned and Phase 2 Goals:
Bridging the Gaps: While no design process is flawless, I discovered the power of proactive communication in bridging departmental gaps. Clear dialogue helped smooth misunderstandings and kept everyone aligned.
Embrace Collaboration: The design process thrives on collaboration. Working with UX writers and Product Strategists sometimes led to different perspectives on design decisions. I learned to advocate for my ideas while also embracing collaborative feedback and knowing when to adapt.
Testing is Key: This project emphasized the importance of prioritizing functionality in Phase 1 before adding flourishes. Sticking to our deliverables ensured we reached the testing stage quickly, where user feedback truly shaped the platform.
Onward to Phase 2:
Usability Testing: We'll address user path and navigation uncertainties through focused testing, further refining the experience.
Design System: Implementing a design system will establish consistency and efficiency for future development.
Student Engagement: To keep students active, we'll introduce a second SMS flow, potentially including daily trivia questions, fostering interaction and sustained use.
Lessons Learned and Phase 2 Goals:
Bridging the Gaps: While no design process is flawless, I discovered the power of proactive communication in bridging departmental gaps. Clear dialogue helped smooth misunderstandings and kept everyone aligned.
Embrace Collaboration: The design process thrives on collaboration. Working with UX writers and Product Strategists sometimes led to different perspectives on design decisions. I learned to advocate for my ideas while also embracing collaborative feedback and knowing when to adapt.
Testing is Key: This project emphasized the importance of prioritizing functionality in Phase 1 before adding flourishes. Sticking to our deliverables ensured we reached the testing stage quickly, where user feedback truly shaped the platform.
Onward to Phase 2:
Usability Testing: We'll address user path and navigation uncertainties through focused testing, further refining the experience.
Design System: Implementing a design system will establish consistency and efficiency for future development.
Student Engagement: To keep students active, we'll introduce a second SMS flow, potentially including daily trivia questions, fostering interaction and sustained use.